Refund Policy

We are committed to your satisfaction as a customer. We will happily refund the purchase price of your order if our CDs, DVDs or books arrive damaged, defective or shipped in error.

Please package the CDs, DVDs or books with care and send back to changedlives.org with the packing slip included – ensuring proper processing of the return and refund. Mark the reason for the return on the packing slip itself.

All returns must be made within 30 business days from the date the order was received. A full refund will be issued upon receipt of the returned item.

You may opt for a replacement of the item being returned.  Please mark “requesting replacement” on the packing slip, Send back to changedlives.org with the packing slip included -- and we will ship the replacement of  the same item to you within 10 business days of return item being received by changedlives.org.